Sales Terms and Conditions

Terms Upon acceptance of a proposal, 50% of the grand total is due, unless other arrangements are secured with our accounting office. Projects will be scheduled for production when a deposit is received. Projects will be shipped one week after production unless a change order is received. Balance due 10 days from invoice date. 1.5% interest accrues.

Cancellations: If the project was in production, a cancellation fee of 10% of the grand total is required for all canceled orders.

Quotes:  Prices quoted are based on payment by cash, check, or wire transfer only. Quotes expire in 30 days. Freight quotes expire in 14 days.

Shipping: Our Logistics Coordinator will provide a ship date when the equipment has been produced. Customers have 48 hours from notification to request a change in their scheduled ship date. Requests made after such time are subject to changes in their previously quoted freight charges.

Play Mart Missing Parts Policy

Missing Parts Policy:

Any missing or damaged parts must be reported to the company within 48 hours of receipt of shipment. Noting the missing or damaged parts on the shipping document is preferable. Freight carriers allow a very limited time frame to file claims. If one is required, it must be done promptly. Play Mart will pay for shipping any missing parts to the customer within 30 days of receipt of the original shipment. After 30 days, the customer is responsible for paying the freight. After 60 days, the customer is responsible for paying for the part and the freight for any missing parts.

Play Mart Equipment Return Policy

Equipment Return Policy:

Customers who wish to return equipment must request a Return Authorization within 30 days of receipt of their shipment. The Equipment Return Authorization Form must be signed by a member of management before the equipment is returned. There will be a 20% restocking charge for equipment in resalable condition. Equipment must be received in resalable condition, or no credit will be given. The customer is responsible for the return freight to our warehouse in Somerset, Kentucky. We will not accept returns after 30 days.